Subject: English Language Test - Gurdeep Kaur
From: Gurdeep Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 23:24:28 -0500

| | Foreign Language Screening Test

Name | Gurdeep Kaur    /  (91) 7982764359    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz
Greetings from Bodyshop

Thank you for writing to us.
We take all the customer inquiry, request and comments seriously and do our best to help in whatever way possible.

As we have checked you order has already been shipped from our warehouse and handed over to the courier service with the following tracking details.

Courier service:
AWB:

However, the status is showing that your address is in correct. we would request you to share you correct address. So that we can pass on the correct address to courier service and get your order delivered as soon as possible.

If you have any other questions or need further assistance from us, feel free to call us on the given number.

Thank & Regards
Team Body shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz
Greetings from Homebox

Thank you for writing to us.
We take all the customer inquiry, request and comments seriously and do our best to help in whatever way possible.

We apologies for the inconvenience caused.
We will definitely send over our team to check exactly what is the situation and also if it is required will be replacing your installed Tv Cabinet to the new one.

If you have any other questions or need further assistance from us, feel free to call us on the given number.

Thank & Regards
Team Homebox

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