Subject: English Language Test - Shahnawaz Alam
From: Shahnawaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 11:33:14 -0500

| | Foreign Language Screening Test

Name | Shahnawaz Alam    /  (91) 8240746013    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir,

This email is in response to the email recieved by you on 28.01.23.

This email is regarding order number EBIKTAG-2023 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two Mobile Phone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For ABC Company,

Customer Support Executive

Shahnawaz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir,

I'm so sorry that you had a negative experience with TV cabinet. I have looked into the issue.

I have escalated this issue to quality team, our executive will soon reach out. In the meantime, I would like to offer a discount for the inconvenience and will be checking in with you in a few days to update you on the status.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I would be happy to help!

Best,

Shahnawaz Alam

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