Subject: English Language Test - Mohd Wasim
From: Mohd Wasim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 08:24:43 -0500

| | Foreign Language Screening Test

Name | Mohd Wasim    /  (122103) 8571953770    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Johnson,

I am informing you that the address you given to send the products you order is not accurate. Can you please mail me the accurate address by replying the same mail which you recieve from my side.

Thanks and regards,
Mohd Wasim

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I have recieved your mail and i am going to solve your problem ASAP.
I am sending my team again and they will replace it with a new unit.

Thanks and regards,
Mohd Wasim

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