Subject: English Language Test - omanshu singh
From: omanshu singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 23:33:55 -0500

| | Foreign Language Screening Test

Name | omanshu singh    /  (91) 8433224400    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer,
As you have purchased a handbag 14 days ago we have disptach the parcel ob the same day , but due to error in address , we are not able to track your address .
kindly mail us your correct address.
with regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer
As we already mentioned its a non returnable product we are sorry for the inconvience you faced .
we can provide some coupon or cash back coupons as per your need.
with homebox regards

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