Subject: English Language Test - Srishti Sinha
From: Srishti Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 11:42:06 -0500

| | Foreign Language Screening Test

Name | Srishti Sinha    /  (834001) 6200228437    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam
Greetings from LiveSalesman
This e-mail is regarding to your order. Sorry for the convinced caused as I checked here you order products from our company. And u give your full details but the address that is given by you is unfortunately wrong . So we are trying to deliver your order in your home as soon as possible but we are not tracking your right address. So this email is regarding to your order. Please responsed them so that we can give you a better resolution or help you in further situations.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir
Greetings from Homebox Team,
This e-mail is regarding to your order which is purchased by you from our company. As we received a e-mail from your side . Sorry for the inconvenience caused that is faced by you we really apologize. As I check  we  trying to give your refund back or returned your product. But refunding full money is not possible due to company policies sir but we provide you neew product in the same money or we promise you that on this time you are not facing the problem or in case if you want your refund then kindly wait for atleast 24hours my team is already working on your query, so that we can give you better resolution.
Thanks

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