Subject: English Language Test - Binit Ranjan
From: Binit Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 01:16:43 -0500

| | Foreign Language Screening Test

Name | Binit Ranjan    /  (+91) 8521217600    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
As you have ordered the bag from our online store 14 days back and it was delivered to your address as scheduled but unfortunately the courier partner founds the address was mentioned wrong, I request you to provide us your current address so that we can deliver the product again.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry for the inconvenience we ensure you that we will get a replacement for your TV cabinet and reinstalled it accurately and safely.

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