Subject: English Language Test - Mir Mohammad
From: Mir Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 11:39:04 -0500

| | Foreign Language Screening Test

Name | Mir Mohammad     /  (+91) 7780927545    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to check the status of your order.

Respected Customer,

This email is in response to the email recieved by us on 08.03.23.

This email is regarding order number ABCDBAG-2023 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9876543210 and providing him with your exact location or going to the courier company by yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Baby Shop,

Customer Service Representative

Zahid

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to replacement/refund of newly purchased TV Cabinet.

Respected Sir,

This email is in response to the email recieved by us on 08.03.23.

This email is regarding order number AACDBAG-2022 of a newly purchased TV Cabinet which was installed by our team today. As per your complaint
you noticed some scratches on the TV Cabinet, now you are requesting for its replacement/ refund.
Before proceeding further, we will contact the courier office in order to investigate about this scratchable product. We assure you that we will provide you the best possible solution.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For HomeBox Team,

Customer Service Representative

Zahid

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