Subject: English Language Test - Ruchi Gupta
From: Ruchi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 03:02:42 -0500

| | Foreign Language Screening Test

Name | Ruchi Gupta     /  (91) 9069047706    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Greetings of the day
We recieved your order 14 days back and your order has been shipped on same day but unfortunately we are unable to deliver your order as your address is incorrect as per the currier address and delivery per didn't find your address.
Kindly share your correct address so we can deliver it to you.
Hope you will understand the issue and you will share your correct address ASAP.
Thank you & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Greetings of the day
Sorry for the inconvenience. As your tv is under warranty so you can proceed with the replacement policy.
Thank you & Regards

| |