Subject: English Language Test - Nitish kumar Kumar
From: Nitish kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Feb 2023 02:29:32 -0500

| | Foreign Language Screening Test

Name | Nitish kumar Kumar    /  (91) 8802000394    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear ,
I hope you Good and Well,
Flipcart
Sub-Issue with the customer delivery address,
Dear Sir,
We are very worry about your order because you didn't get yet. We are already delivered your order with the courier partners before 14 days ago ,the courier partner also visit at your given home address but due to wrong address the order was not delivered that address.
We Are requesting you that please provide the correct address by which we can deliver your order as soon as possible.
Thank you ,
Whom Regards,
Flipkart

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,
We hope you Good and Well,
Home box,
Sub - Issue with product installation,
Dear Sir,
We are very worry about hear that you getting scratches on your product during installation .we are telling that some little mistakes happen during installation due to product area size bigger than another product .But if you are asking for the money refund we can't do this due to company policy
Thank you
Regards
Homebox

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