Subject: English Language Test - Sohaib Ullah
From: Sohaib Ullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Feb 2023 02:41:28 -0500

| | Foreign Language Screening Test

Name | Sohaib Ullah    /  (110037) 8638916631    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Sorry for inconvenience.We are writting to inform you that your given address is wrong as per the courier service.So kindly update the correct address to receive your order.

If you have any other query to feel free to contact us.

Sincerely,
Sohaib Ullah
Company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
I apologize for the inconvenience. I understand how defficult it would be. could you tell me a Little more about what happened to your
TV cabinet?
I would like to summarize the situation to make sure i understand everything correctly.We will work to resolve the problem immediately.
We look to your complaint and replace your Tv cabinet as soon as possible.

Sincerely,
Homebox Team

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