Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Feb 2023 01:38:52 -0500

| | Foreign Language Screening Test

Name | Rishabh Wahi    /  (+91) 8171222230    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I hope you're doing fine. I'm sorry that you haven't received the order yet. I completely understand how frustrating it is for you that you have invested a significant amount of money in this but have yet to receive the order.

Please do not worry; I'll try to resolve this issue over this email. As I can see, your order is at the carrier, and they replied to us that they're trying to deliver this order to your address but they're unable to find it.

Could you please provide us with the correct address or the address of your neighbour so that the carrier can try to resolve this issue?

I'm waiting for your response.

Warm Regards
Rishabh Wahi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I'm sorry that you purchased the TV cabinet last week, but now you're facing these issues with it. I'm also a customer like you, so I understand your issue. Please do not worry, I'll try to get this resolved for you.

I'm requesting you please return us the faulty item again. Whenever you return this, our warehouse team will investigate this for you and help you with the replacement at your same address.

I hope this above is useful for you. If you've any other queries, please let me know. I'll be very happy to get this resolved for you.

Warm Regards
Rishabh Wahi

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