Subject: English Language Test - Shivani Karotiya
From: Shivani Karotiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Feb 2023 02:24:17 -0500

| | Foreign Language Screening Test

Name | Shivani Karotiya     /  (91) 08076762357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We would like to express my regrets and apology.

As  per your request to know about your order status as we have checked your address is incorrect courier service man unable to reach you kindly provide us correct address with this for so that we can assist you better and get back to you with positive response
Address

Pin
Landmark
Mobile number

Thanks for your response precious for us,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

I would like to begin by extending my heartfelt apology for the poor service you experienced at company We acknowledge that we fell short of your requirements, and we realize how disappointed and unhappy this may have caused you to be we request you kindly wait for 3 to 7 working days will get back to you, if still facing any issue kindle mail us back we happy to assist you,

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