Subject: English Language Test - Harmanjit kaur
From: Harmanjit kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 06:58:54 -0500

| | Foreign Language Screening Test

Name | Harmanjit kaur    /  (+91) 7657923009    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

your order a hand bag from our online store was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to the customer, but your address shown wrong  as per the courier address.

we are apologies to keep you await. We would like to make this right by sending your product on your correct address.

kindly update your address once again.

Thank you for contacting us. Your satisfaction is important to our company and we hope that we will deliver your product on given time.

Thankyou for your valuable time.
Harmanjit kaur

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I am sorry to hear that the TV Cabinet  we sent you was not in the proper you ordered. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another TV Cabinet in the proper  that you had ordered. But as per policy your TV Cabinet have replacement policy once try to take replacement. If you would like to return the TV Cabinet in refund only and we will refund the shipping.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have questions about the replacement or refund about TV Cabinet, please send us another message.
Thankyou,
Harmanjit kaur

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