Subject: English Language Test - Deepak Sharma
From: Deepak Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 31 Jan 2023 01:53:37 -0500

| | Foreign Language Screening Test

Name | Deepak Sharma     /  (+91) 9654803157    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To customer XYZ,

Subject Regarding XYZ problem,

Hey Customer XYZ,

Thank you for pointing us to the problem. I understand this must be frustrating for you.

I will get in touch with our product team and will get back to you within thirty minutes. If you have any questions, please feel free to reply to this email.

Deepak,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Subject Reading your TV return and replace

Hey Abdul,

Thank you for pointing us to the problem. I understand this must be frustrating for you.

As you are facing the issue with our problem, I would like to assure you that you don't need to worry about that, I am raising a return request or a replace request regarding your query.

I will get in touch with our product team and will get back to you as soon as possible. If you have any questions, please feel free to reply to this email.

Thanks & Regards,
Deepak Sharma
Home box Team.

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