Subject: English Language Test - Anoop Tiwari
From: Anoop Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 15:01:32 -0500

| | Foreign Language Screening Test

Name | Anoop Tiwari    /  (91) 7985441170    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To- [email-masked]
From- [email-masked]
Sub- reply to non delivery of the order
Respected sir/Mam
This mail is regarding order number
Contacting the courier company whose number is 12345678 and providing him with exact location Or going to the courier company yourself nd collecting it.
Extermly sorry that you had had go to through this experience with us
Thanking you
For abcd company
Customer support executive
Anoop Tiwari

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To - [email-masked]
From- [email-masked]
Subject -cabinet TV repalce Or return money
Respected sir/mam
My name is anoop kumar Tiwari. Extremely sorry for this experience. I should inform that  you are calling the after the my return policy so your money is not return but i do the raise a complain for cabinet TV. My team is also see nd reslove your problems. Nd anyhelp you can call my toll free no -1223455
Thanking  you
For abcd company
Custmor service represantative
Anoop kumar Tiwari

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