Subject: English Language Test - Md Talim
From: Md Talim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 11:14:01 -0500

| | Foreign Language Screening Test

Name | Md Talim     /  (91) 9555911064    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
We are sorry for the inconvenience and I apologize actually your address was wrongly mentioned as per our record to that's why we are not able to deliver your product in given time duration. Kindly send me correct address so that I can deliver your product as soon as possible.
And don't worry sir we will deliver your product on priority basis. We are always present here for your help because it's not my duty it's my pleasure to help you. We always try to give best service to our customers. Once we are sorry for the inconvenience sir.

Regards,
Md Talim

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
We are sorry for the inconvenience and I apologise for that we are here for you I have mentioned your feedback here. We will try to resolve your issue very soon, and you were asking about replace and return, So I will inform you that you replace or return it's depend on you sir. So our team will visit with new TV cabinet if you want take new one or you can return it's depends on you. Because customer satisfaction is our responsibilty and pleasure we are here only here to provide best customer service.

Regards,
Md Talim

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