Subject: English Language Test - harish rawat
From: harish rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 09:20:49 -0500

| | Foreign Language Screening Test

Name | harish rawat    /  (+91) 9717978492    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We have acknowledged the receipt of your concern. We have checked the registered address on the order and it is not matchin with the one which you mentioned.

Request you to kindly confirm us the correct shipping address so we can reschedule your delivery to the right address.

Hope we are able to solve your query.

Please feel free to connect with us in case of any other query.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are really sorry for the inconvenience cause to you.

You can initiate a replacement order from the website. Once the replacement order is received our delivery service will check and collect the product.

Kindly let us know your convenient date and time so we can schedule the pickup.

One pickup is done you can either get the whole amount as refund or you can order the product again as per your convenience.

Hope we are able to solve your query.

Please feel free to connect with us in case of any other query.

Regards

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