Subject: English Language Test - RAJ KUMAR GOMPA
From: RAJ KUMAR GOMPA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 09:06:58 -0500

| | Foreign Language Screening Test

Name | RAJ KUMAR GOMPA    /  (+91) 9705412310    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To [email-masked]
[email-masked]
Sub: reply to order status

Hi Dear madam/sir

Thanks for reaching out .satisfying our cutsomers is very important to us and we're really  sorry for your disappoinment with the product number 123456bag which supposed to have reached you by now.Unfortunately the courier company could not carry on with the required process as the address was wrong. i would be grateful to you if you could send us the correct address with two telephone numbers as to the person who can contact while making the delivery.

Another way you can contact the courier company number123466565 .

Extremely sorry that you  had to go through this experience with us.

Thanking you,
from [email-masked]
customer service Representative
RAJ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

sub: Replacement/refund

Hi dear madam/sir

Thank you for contacting us about the damaged product you received. customers satisfaction is very improtant to us. i am very sorry this has happend and wish to make it right for you. i am sanding a replacement product,which our quality team inspected for damage before shipping .

i apologize for any inconvenience you may have experienced and hope that you'll continue to do shopping with us in the future.

Thank you
from [email-masked]
customer services Representative
RAJ

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