Subject: English Language Test - Rishi Chaurasiya
From: Rishi Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:43:55 -0500

| | Foreign Language Screening Test

Name | Rishi Chaurasiya    /  (91) 7376961931    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

This mail is to inform you that we are really sorry for trouble that you are facing. We will try our best to resolve your issue. I want to inform you that your order Hand Bag order id jfkjefef094374 is cancelled due to wrong address or incomplete address so i would like to request you please book a fresh order with the complete address.

Thanks and Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

This mail is to inform you that we are really sorry for trouble that you are facing. We will try our best to resolve your issue. Please share the picture of cabinet and invoice as well, so our team can verify it and resolve your issue as soon as possible.

Thanks and Regards
Homebox Team

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