Subject: English Language Test - Vedangi Pandey
From: Vedangi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Jan 2023 08:23:12 -0500

| | Foreign Language Screening Test

Name | Vedangi Pandey    /  (91) 7579004865    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy this side vedangi ,
Im here  to help you basically  I  wanted to let you know that The order was shipped by us, and handed over to courier company same day when the order was placed.but when we try to deliver the order the provided Delivery address was wrong. So  I would suggest you to please provide us proper and full address of your location  so that we will deliver your product as soon as possible. We feel sorry for the problem you faced but I was here to help you out for any further Information please free to call us and contact us we will response you soon.
Regards
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,
I feel sorry for the problem you faced regarding to the product but I wanted to tell you that im here to help you out but for that please provide me image of damage product so that I can help you in best ways proper clear image should be needed and all the product information. Please let me know is there Is anything else I can help you with I would be glad to solve your concern. As soon as we recived all the Documents of product and images we will try our best to help you out
Regards
Homebox Team

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