Subject: English Language Test - Vishwajeet Chauhan
From: Vishwajeet Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 08:08:43 -0500

| | Foreign Language Screening Test

Name | Vishwajeet Chauhan    /  (+91) 8303762963    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam/Sir

This email is regarding order number ********* which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 8303762963 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

babyshop.com,

Customer Support Executive

Vishwajeet

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry our TV Cabinet didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We’ve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, I’ll be here to help you in any way I can.
Great day ahead.

Regards,

Vishwajeet

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