Subject: English Language Test - Dhruv Kukreja
From: Dhruv Kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 06:07:12 -0500

| | Foreign Language Screening Test

Name | Dhruv Kukreja    /  (+91) 9354061264    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey (Name of the Customer),

We regretfully inform that your order ##### has been delayed.

As checked with the delivery team, they mentioned that they had difficulty in finding your address. As connecting with them I had found that your address mentioned with us is wrong address as someone elses was living in current address.

Could you pelase help us with your address to get this cross checked and rectify with the delivery team so that you may receive your order as soon as possible without any further delay in delivery.

Also, I would appreciate your patience and please make sure that we are trying our best to get this order delivered to you as soon as possible.

You can also track your order with the link given: www.delhivery.com
Please let me know if there is something else I can help you with.

Warm Regards,
Team BabyShop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey (customer),

I see that your TV cabinet was installed thiss morning from our team in your house.

I am really sorry to know that you get to see that there was too many scratches on it after installation. As I can see that the Cabinet was purchased with us last week. And I am really sorry to inform that our team is very careful and trained via experts for installation, we wouldd not able to proceed with your request as the purchase time was over a wekk with us.

I am really sorry for the terrible experience you faced. I appreciate your understanding. Pelase let me know if there is something else that I can help you with. We will try our best to help you.

Thanks and Regards,

Team Homebox

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