Subject: English Language Test - Shikha Dubey
From: Shikha Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 04:39:28 -0500

| | Foreign Language Screening Test

Name | Shikha Dubey    /  (+91) 9936184347    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: to Deliver the order
Dear customer,
I hope you are doing well.you have ordered a hand back from our online store 14 days back.the ordered has been shipped from here to the courier company.but by some mistake you have placed wrong address because delivery boy is trying to find address but he is unable.so please correct the address for receiving the orders.
Thank you

Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: apology for defective cabinet.
Dear Abdul,
I hope all is well . at first sorry for your trouble ness. Behind the delivery process there is a long chain so it can be scratched in shipping.sir please you can exchange the order and we will send you the new one.
Thank you

Homebox Team.

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