Subject: English Language Test - Varun Yadav
From: Varun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Jan 2023 01:53:12 -0500

| | Foreign Language Screening Test

Name | Varun Yadav    /  (91) 8588871232    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello ABC
Greetings for the day

Please accept our sincere apologies for the inconvenience as we are able to check we had dispatched your order on the same day from our end and the courier partners have tried to deliver it to your provided address however the address mentioned was not correct due to which the order has returned back.

We request you to kindly provide the correct address hence we can send you the order on your correct address. We appreciate your time and patience.

Thanks & Regards
Varun Yadav
Team XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
Greetings of the day

We apologies for the inconvenience as we request you to kindly share us the pictures of the damaged product on the same email address hence I can escalate the concern to the concerned department from my end. We ensure that your product gets replaced within our service timeline.

Thanks & Regards
Varun Yadav
Team ABS

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