Subject: English Language Test - Rakshi Javed
From: Rakshi Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 23:17:24 -0500

| | Foreign Language Screening Test

Name | Rakshi Javed    /  (91) 7274033042    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/Ma'am

This email is in response to the email received by you on 26/01/23.

This email regarding order number 1234567890 which was supposed to have reached you by now. Unfortunately the courier company could not carry on with the required process as the address was wrong. I would grateful to you if you could send us the correct address.
Another way of completing the order is by contacting thr courier company whose number is 9087654321 and providing him with your exact location.

Extremely sorry that you had to go through this experience with us.
Thank you
For carry zee company.
Rakshi Javed.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Ma'am

Please accept my apologize for the received scratched product.

I logged a request for the replace T.V unit with new one. It will be replace within 48 hrs.

My humble request please wait some time your issue will be resolve as soon as possible

Thank you
Carry zee company
Rakshi Javed

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