Subject: English Language Test - shelja sharma
From: shelja sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 03:52:56 -0500

| | Foreign Language Screening Test

Name | shelja sharma    /  (+91) 9999723899    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello(name of customer),

Thankyou for reaching out. We appreciate your patience, and will resolve this issue for you.
Apologising for inconvenience cause,
As after checking the whole details we came to know that
previous address that is mention for delivery is wrong by default so we will try reattempt with new address which is mention in your profile details ie;(address).

we wish you connect again and provide premium service as is our motto.

sincerely
{signature}

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr Abdul,

Thankyou for reaching out. We appreciate your patience, and will resolve this issue for you.
Apologizing for inconvenience cause.
This is our request to send the pictures  as attachments where you are finding scratches over unit,
it will definitely help us to raise this issue on priority basis.
we wish you connect again and provide premium service as is our motto.

sincerely
{signature}

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