Subject: English Language Test - Mohd Razi
From: Mohd Razi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 02:20:21 -0500

| | Foreign Language Screening Test

Name | Mohd Razi    /  (91) 9627018380    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mem
How can I help you.
Sir just give me few seconds.
Sir your ordered is placed from our side before 14 days ago.
And we tried to deliver your order to you at your telling address.
But sir your delivery address was wronged.
So your order is still  panding.
Sir please share your correct address so that we can do successful delivery to you  without any inconveniences.
Sir your ordered will be delivered to you by tomorrow.
Thank you sir

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul sir
We really apologize to you sir for this complaint.
We will take action soon against our team who did this mistake.
But it might be happened by mistake.
But sir don't worries.
Our company has a policy to return and change product without asking a single questions.
Sir if want change the unit, our team will give you brand new unit.
But If you want your money back we will pay your money.
Sir Customer satisfaction is first priority for our company.
Have good day.

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