Subject: English Language Test - Masrat Akhter
From: Masrat Akhter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 01:45:58 -0500

| | Foreign Language Screening Test

Name | Masrat Akhter    /  (91) 9906708942    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam your adress was wrong  as per courier that's why Your parcel is on hold .So please update your adress  and take your order/parcel shortly.
Thankyou.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul  Thankyou fo shopping with us
Mr. Abdul please  check the policy or warranty card of your Tv. Cabinet , if there is written the return policy please tell us , we will contact you shortly. And please check your order completely ist if there is any defect take pictures of that very product  before using the product and send us so that we will give you the best one .

Thankyou.

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