Subject: English Language Test - Mukul Mishra
From: Mukul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Jan 2023 01:29:06 -0500

| | Foreign Language Screening Test

Name | Mukul Mishra     /  (+91) 8375957564    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This email is regarding the order of handbag that you placed from our store on 11th January, 2023. As it turns out that the adress that you gave for the order seems to be wrong as per the courier. Therefore, we need you to confirm your adress through this email chain, so that you can recieve your order as soon as possible.

Customer care,
Mukul Mishra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are sorry to hear about this as we do not want our customers' to have this kind of experience. Kindly provide your registration number so we can get to the rot of the problem.

Thank you
Mukul

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