Subject: English Language Test - Rahul Bhadoria
From: Rahul Bhadoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Jan 2023 03:25:15 -0500

| | Foreign Language Screening Test

Name | Rahul Bhadoria    /  (91) 9818863107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject :- Wrong address

Hi Customer,

Thank you for contacting baby shop.com. My name is Rahul. I am here to provide you best solution possible.

I apologise for the inconvenience caused to you. Upon checking your account and tracking details of the product I found that your address is not correct in our file. Our delivery partner tried to deliver your order but due to wrong address your order returned back to warehouse. I am requesting you to provide us your correct mailing address so that we can reinitiate the delivery of your product.

Looking forward to hearing from you.

Regards,
Rahul
Babyshop Customer Services

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject :- Scratched television delivery.

Hi Abdul,

Thank you for contacting baby Homebox. My name is Rahul. I am here to provide you best solution possible.

I apologise for the inconvenience caused to you. I understand how it feels when you found a scratched product. I have registered a ticket for the issue. Our delivery partner will visit you within 24 hours. You have to handover the television to them. Upon successful receiving the television, we will send you another television at your doorstep within 48 hours.

Thanking You,
Rahul
Homebox Customer Services

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