Subject: English Language Test - Virendra Singh Negi
From: Virendra Singh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 11:41:05 -0500

Foreign Language
Screening Test

Name

Virendra
Singh Negi    /  (+91) 8527628333
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear Mr.
ABC,

Thank you for contacting babyshop.com.

I'm really sorry to know that you didn't receive your order
package.

I'll try my best to sort this out for you. Upon checking your order details
I can see that our courier agency tried to deliver your hand bag twice but due
to incorrect address they were unable to deliver your order package. I have gone
ahead and refunded the charges to you. The refund will process within 7 business
days to your original payment method. I'd request you to please place a new
order online using the express delivery option. Please fill your address details
carefully. Once you will receive your order package please reply to this email
and we will refund the express delivery fee.

We always strive to provide the best experience to our valued customers. Please
let us know if you need any further assistance.

Yours sincerely,

XYZ

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
ABC,

Thank you for contacting us.

I understand that you have received damaged television cabinet. I apologized for
the inconvenience caused to you.

As we have 14 days return policy so we will provide a full refund or free
replacement as applicable. I have arranged a return bag for you. You will
receive it within 3 working days. Please send your damaged television cabinet
back to us and we will replace it with a new television cabinet as soon as
possible. We always try to meet customers' expectations and look forward to
assist you in the best possible way.

Once again, we apologize for the inconvenience, and we thank you for your
continued patience and support while we work to resolve this issue.

Regards,

XYZ

Homebox Team