Subject: English Language Test - Vaibhav Sharma
From: Vaibhav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 07:55:32 -0500

| | Foreign Language Screening Test

Name | Vaibhav Sharma     /  (+91) 8267969475    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Vaibhav
As i understand that you didn't recieved you package.
I apologise for the incovnvince cause.
As i checked the details tracking is showing that courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.
No need to worry about this we will try our best to help you out.
Please share your correct address in this case we can help you with a free replacement or a full refund.
Let us know what you want we will help you with that because you are our valuable coustomer and we try to deliver orders on time and make sure that our coustomers not face any kind of issue.

Thank you for contacting us.
Have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Abdul
Hope you're doing good.
I understand you concern regarding TV cabinet that you purchased from us last week and you facing an issue that the cabinet has too many scratches.
I apologise for the incovnvince cause to you.
We make sure that our valuable customers not face any kind of issue.
In this case I can help you with the full refund on return or a free replacement for you.
Please confirm me which one is suitable for you.
Thank you for contacting us.
Have a great day ahead.

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