Subject: English Language Test - Yanamandala Preetham
From: Yanamandala Preetham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 07:43:29 -0500

| | Foreign Language Screening Test

Name | Yanamandala Preetham    /  (+91) 9493030256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us regarding the status of your order. We apologize for the inconvenience caused.

We have received your email regarding the wrong address provided for your order. We have checked our records and can confirm that the order was shipped on the same day it was placed, 14 days ago, and handed over to the courier company for delivery.

Unfortunately, the courier company has reported that the address provided was incorrect and they were unable to deliver the order. We have taken note of the issue and have reached out to the courier company to resolve it as soon as possible.

We would appreciate if you could provide us with the correct address, so we can arrange for re-delivery. We apologize for the inconvenience caused and assure you that we are doing our best to resolve the matter as soon as possible.

Please let us know if you have any further questions or concerns.

Sincerely,
Y. Preetham
Customer Service Representative
LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for bringing this to our attention. We apologize for the scratches on the TV Cabinet that was installed in your house this morning.

We take customer satisfaction very seriously and we are sorry that the product did not meet your expectations.

We would like to offer you the option of having the unit replaced with a new one or receiving a full refund for your purchase. Please let us know which option you would prefer and we will arrange for it as soon as possible.

We will also make sure that the team that installs the new unit or the team that handles the return process, will take extra care of the product and make sure it is in perfect condition before delivering it to you.

If you have any further questions or concerns, please do not hesitate to contact us. We apologize for the inconvenience caused and we appreciate your patience as we work to resolve this matter.

Please let us know how you would like to proceed and we will take care of it.

Sincerely,
Y. Preetham
Customer Service Representative
LiveSalesman

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