Subject: English Language Test - Sushant Bisht
From: Sushant Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 07:14:16 -0500

| | Foreign Language Screening Test

Name | Sushant Bisht     /  (91) 9654049664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

We have received your complaint regarding the order you have placed from our website on 14th December 2022 and we are extremely sorry that you did not received your order on time. As per your previous inquiry we contacted the courier company and they said that the delivery boy did not able to find your address that you have registered with our website.

We are again extremely sorry for this inconvenience, however we urge you to again check your residence address in our website and make changes to it if required. We usually ship pending orders again to the same address in 3-4 days.

Please again do let us know if there is any other assistance required from our end.

Customer Support Executive,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry for the inconvenience you have experienced  with us. As per your email we have raised your problem and your TV Cabinet will be replaced soon. Our technician will visit your place at the time of replacement for the installation of TV Cabinet and will contact you at the time of arrival.  The replacement may take 2-3 days so please keep the current TV Cabinet set ready for replacement.

Thank You,
Homebox Team

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