Subject: English Language Test - Anshi Gupta
From: Anshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 06:20:51 -0500

| | Foreign Language Screening Test

Name | Anshi Gupta    /  (+91) 7007759937    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir /Mam

Thank you for placing an order with our store recently. As I can see your order is unable to be delivered due to wrong address mentioned by you so I am requesting you to kindly correct the address.

We apologize for any inconvenience this has caused and ask that if there is anything else we can do, please let us know.

Sincerely,

Anshi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

OUR RETURN POLICY

Homebox accepts returns of unworn, unwashed, and undamaged product for full refund or exchange within 15 days of original purchase. Items received after 15 days will be refunded via store credit,

Customer is responsible for any additional shipping costs. Return labels will not be provided.

If you need to return any items please contact us with your order number at [email-masked].

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