Subject: English Language Test - Victor Robinson
From: Victor Robinson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 Jan 2023 04:42:47 -0500

| | Foreign Language Screening Test

Name | Victor Robinson     /  (91) 8826610125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
I apologise for the inconvenience caused but your order could not be delivered because as per the courier your address was wrong, so I would request you to please send me your correct order so that I can ship the order again. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
I apologise for the inconvenience caused, I would be arranging a return shipment for your order and once the item is received to us we would sent you a replacement order. Have a nice day. Thank you.

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