Subject: English Language Test - Komal Kapoor
From: Komal Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Jan 2023 06:55:21 -0500

| | Foreign Language Screening Test

Name | Komal Kapoor    /  (91) 9817102060    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Subject: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by me on 21.03.21.

This email is regarding order number
EDG-2006 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two mobile numbers as to the person who we can contact while making the delivery.

Another way of completing the order is
by contacting the courier company whose number is 7557777326 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

From XYZ Company,

Customer Service Representative

Komal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Subject: Reply to issue faced in after service of the order.

Respected Sir,

Thanks for reaching out to us to inform us about this incident! You must be feeling really overwhelmed right now and I understand that. I hope you accept my apology on behalf of the company.

I will immediately contact the department to fix this problem as soon as possible. You will receive a heads-up as soon as I have any update regarding this.

I hope this incident won’t kill your trust in our brand. As an apology, I offer a 30% discount on the next purchase you make at our online store.

Thanking you,

From XYZ Company,

Customer Service Representative

Komal

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