Subject: English Language Test - Boni Saha
From: Boni Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 06:47:22 -0500

Foreign Language
Screening Test

Name

Boni Saha
/  (91) 9069835438    / [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Client,

Greetings!!

Thanks for sharing the concern with us, we will resolve your concern.

Please be informed that our courier company is trying to deliver your order to
your address, but they are unable to reach to your address which you mentioned
while placing the order.

Kindly re-check the address and provide your correct address with us, so that we
can update the same to the courier company and they can deliver the order to you
at the earliest.

Rest be assured, your order is safe with us.

Please let me know if you have any further concern, we will happy to assist
you.

Thanks,

Take care.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings!!

Thanks for letting us know your concern, we are very sorry for the inconvenience
caused to you.

Kindly share some photos of the products with the defective areas, we will help
you with the best possible way.

Thanks,

Be safe.