Subject: English Language Test - Asif Ahmad
From: Asif Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 03:40:46 -0500

| | Foreign Language Screening Test

Name | Asif Ahmad    /  (191111) 6005079292    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi(customer name)

Thanks for contacting live sales man.i am so sorry,I definitely understand your concern,we wil be happy to assist you.we would to say you that your address as per courier is wrong please provide your full address with along with pine code.I will esclate your concern so that team will took a closer look what's wrong and will get back to you ,feel free to reply this mail

Thanku
Regards
Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customers name)

Thanku for reaching out.I am so sorry, i totally understand your concern and i am escalating your issue and team will check.

Please standby and team will get back to you.

Best
Asif ahmad

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