Subject: English Language Test - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Jan 2023 02:22:54 -0500

Foreign Language
Screening Test

Name

Piyush
Kumar    /  (91) 7494943382    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for reaching out to us about your issue of product not delivered.

I would like to inform you that courier partner tried to deliver the product. I
have checked on our system and found that address was not correct. Hence,
courier was having difficulty on delivering the hand bag. Please send us the
correct address. We will update it here.

Customer service executive

Piyush

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Thanks for reaching out to us for your query about the TV cabinet.

I understand the issue you faced during installation on the TV cabinet. I am
sorry that TV cabinet has got scratches. Because of our team. I would like to
inform you that we will replace the product. Please let us know the detail of
the product.

Customer care executive,

Piyush.