Subject: English Language Test - Shazir Hussain
From: Shazir Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 04:57:42 -0500

| | Foreign Language Screening Test

Name | Shazir Hussain    /  (+91) 7078760787    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam

As per your query we are extremely apologized the problem you have faced. I understand how this has impacted.

We tried to reach at your location to deliver your order (handbag) but unfortunately, our delivery boy was unable to find your location and contact you.

Kindly visit the website and provide correct address wit correct contact number, after that we will deliver your order within 24 hours. If you face any other issue please let us know.

We will be happy to help you.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

First, we want to apologize for any inconvenience our mistake might have caused you.

You must have noticed that the TV cabinet has a lot of scratches and we are definitely replace your TV cabinet.

We want to continue to provide you with the best service we can, so please accept this coupon for your next purchase on our website.

One-time - 10% off

If you have any question feel free to contact us anytime.

Thanks & Regards,
Homebox Team

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