Subject: English Language Test - Neha Bisht
From: Neha Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Jan 2023 02:25:51 -0500

| | Foreign Language Screening Test

Name | Neha Bisht    /  (91) 9318417410    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening,
We hope you are doing well.

Thank you for getting in touch with us. I want to inform you our courier partner tried to deliver your item but as per their update the address which you have mentioned is wrong.

Please update your address with us within 24-48hrs by replying the same email.

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you.

Thank you.
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening,
Thank you for contacting us.

I apologize for the inconvenience caused to you.
To help you with your return request please share the images of the damage item within 48 hrs. To share the images please reply in the same email.

Once images will be receive replacement will be process with 48-72 hrs.

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you.

Thanks
Customer service representative

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