Subject: English Language Test - Monisha Saw
From: Monisha Saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 03:08:54 -0500

| | Foreign Language Screening Test

Name | Monisha Saw    /  (91) 9348551369    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From- [email-masked]
To- [email-masked]

Subject- Status of the order

Respected Sir/Ma'am,
Hope you are doing well.!!

This mail is regarding your order which you have placed 14 days back but haven't received it yet.
First of all I apologize in behalf of the company. Please be rest assured I will definitely try my best to help you. As I can check the delivery patner had tried to deliver the product but unfortunately it was wrong address which have been inputted by you in the app. The delivery partner will call you once again, if the address falls in the delivery zone then he will definitely try to deliver the order to you.
Orelse I would request you to please cancel tue order and place a fresh order with correct address so that you can receive your product as soon as possible.

Even though you face any problem, please feel free to reach out to us.

Regards,
Monisha Saw

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From- [email-masked]
To- [email-masked]

Subject- Issue regarding replacement/return

Respected Sir/Ma'am,

Hope you are doing well.!!

This mail is regarding your query of replacement or exchange of your TV cabinet. First of all I apologize for the inconvenience caused to you. Please be rest assured I will try my best to help you.
As I can check replacement is possible by the seller side. So on behalf of you I will be raising a replacement request to the seller. I would request you to please keep all the equipments carefully so that it would be easy for the seller to exchange the product. Once the replacement request is raised you will informed via mail.
I would request you to check your mail on daily basis.

Even though you face any problem, please feel free to reach out to us.

Regards,
Monisha Saw

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