Subject: English Language Test - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:57:28 -0500

| | Foreign Language Screening Test

Name | Neeraj Kumar     /  (121001) 9873371453    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir
I was saw your status. Sir actually the address given on order is right. Sir  you have change your address that's why the order was send on your privious address which is given on status. So please correct your updated address. And sorry for facing problem.
Thankyou
Have a nice day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry sir for facing problem. It's are delivery  team fault . Because in the delivery time various problems faced like transportation and other and other is your area road is not good . That's why some fault in product. But sir our company are also given return facility
So you can easily return. And I have also promised . This mistake are not doing again
Thankyou

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