Subject: English Language Test - Priyanka Bhardwaj
From: Priyanka Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:01:12 -0500

| | Foreign Language Screening Test

Name | Priyanka Bhardwaj    /  (+91) 8368871075    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thankyou for contacting Livesalesman for your query. After checking my resources, the courier company wasn't abled to deliver your order because of the wrong address. We are requesting you to please share your updated address with us, so we can inform the same to the courier company.
Waiting for your positive response.

Many regards,
Priyanka
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thankyou for contacting Livesalesman for your query. We are very sorry for your inconvenience caused. We don't want our customer to experience this type of service. To determine the issue correctly, please share a unboxing videos of the product with us. We will try our best to give you a proper support as per our company standards.

Thank you,
Priyanka
Livesalesman

| |