Subject: English Language Test - Katya sinha
From: Katya sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Jan 2023 02:01:07 -0500

| | Foreign Language Screening Test

Name | Katya sinha    /  (91) 07857819528    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am,
I'm sorry for the inconvenience but due to wrong address your order couldn't be delivered to you. Our Delivery Boy attempt to deliver your parcel but couldn't deliver it due to incorrect address.
Please share your full correct address so that it gets delivered to you.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey ma'am,
I'm sorry for the inconvenience caused to you. As i can check it has been already installed it can not get returned.
Contact me for further queries

Thank you.

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