Subject: English Language Test - Shivam VISHAKARMA
From: Shivam VISHAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 10:37:54 -0500

| | Foreign Language Screening Test

Name | Shivam VISHAKARMA    /  (91) 9654355035    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, Customer

We sincerely apologies for the inconvenience due to us. As we know that your order couldn't be deliver to you because of the wrong adress mentioned while placing the order. No need to worry we are here to help, request you to please confirm your correct address that we could deliver it to you on early basis. We are escalating this to be proceed on priority basis and we are trying to avoid these issue for the further. As a compensation we would like to issue a gift voucher that will help you for the next purchase. Mr. Customer please feel free to contact us if any query related our service.

Thank you
Regards - Team Oo

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, Abdul

We apologies for the issues that caused to you because of us. As you have mentioned that, the TV that you purchased from our site, that was good till delivery but while installation by brand's team, it got scratches on the TV. As you want a refund or replacement for this product. We are contacting to the seller, request you to please wait, seller will contact you within 48 hours to resolve your issue. It will be helpful for the next service. Request you to please feel free to contact us if any query.

Thank you
Regards - Homebox Team

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