Subject: English Language Test - Zeeshan Ahmad
From: Zeeshan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 06:57:18 -0500

| | Foreign Language Screening Test

Name | Zeeshan Ahmad    /  (91) 7004802312    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Thank you for reaching out to us. We apologize for the inconvenience caused. We have checked the status of your order and it seems that the courier company was unable to deliver the order to you as the address provided was incorrect.
We have contacted the courier company and updated them with the correct address. They will make another attempt to deliver the order to you soon.
Please feel free to contact via phone or email if you need help with anything else, thank you for your patience.

Thank you,
babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for your purchase of the TV Cabinet from our store. We apologize for the condition of the unit that was delivered and installed in your home. We will be happy to arrange for a new unit to be delivered and installed, or we can provide a refund for the purchase price of the unit.
In case you want a replacement and can wait a little, then I will ask the seller to make the product available sooner if possible.
Please let us know how you would like to proceed.

Thank you,
Homeobox Team

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