Subject: English Language Test - Garima Gautam
From: Garima Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 04:19:48 -0500

| | Foreign Language Screening Test

Name | Garima Gautam     /  (91) 7222961243    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XXY,

We are reaching you out to discuss about your (Farley Women Gold Heels) with order ID (OD426765662026632100).
We are sorry to let you know that the couriers have confirmed that you've provided the wrong address which is why they'll not be able to deliver this order.

This is not something which we would want you to experience and have shared feedback with the seller so they can put additional measures in place to ensure on-time deliveries of orders. If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time.

Thank you so much.

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi GGH,

Thanks for reaching out about your recent order (Samsung TV cabinet) with order ID (OD567xxxx90).
We are sorry to hear about your experience. As we try our best to provide exceptional service, but some factors like shipping and handling are out of our control and issue like this can happen.

Please send us a photo of the broken/damage item you receive and we'll do our best to resolve this as soon as possible.
Thank you so much,

Homebox Team.

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