Subject: English Language Test - Shivam VISHAKARMA
From: Shivam VISHAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Jan 2023 03:52:50 -0500

| | Foreign Language Screening Test

Name | Shivam VISHAKARMA    /  (91) 9654355035    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Mr. Customer

We are apologies for the inconvenience that we couldn't deliver your order to you due to wrong address mentioned on delivery address.But no need to worry we are here to help, request you to please confirm your correct address that we could deliver it to you on early basis and we will take care of this not to be happen again. Thank you for being the valuable customer for our company as a nice customer. Please wait, we are escalating your concern to make it resolved on priority basis. And as the compensation we are issue a gift voucher for you that will help you for the next purchase. Please let us know if any issue you are facing.

Thanks
Regards - Team ..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We sincerely apologies for the issues that you caused by us. As you have mentioned the TV that the team installed at your home, scratches got while installation. No need to worry as per company policies we are doing replacement for you and we will avoid these kind of issue for the next time. I am contacting you the brand's team to take care of this, that for other customers this kind of issues shouldn't be facing, team will contact you within 48 hours regarding this. You will get your resolution as on priority basis. Please feel free to contact us if any query by email or call.

Thank you
Regards - Homebox Team.

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